The Dolphin Playa del Carmen experience is an exciting adventure that allows you to immerse yourself in the magical world of dolphins in the beautiful Riviera Maya. During this experience, you will have the opportunity to swim and play with these friendly marine mammals (they perform behaviors such as belly ride, boogie push, hand target, handshake and kiss), learning about their behavior and ecology from the hands of expert trainers . In addition to the interaction with the dolphins, you will enjoy full access to an exclusive beach club, where you can relax and enjoy quality facilities . This experience is designed for the whole family, guaranteeing fun for people of all ages, and is a unique opportunity to create unforgettable memories with some of the most charismatic inhabitants of the ocean.
Additionally, you can delight your palate with a delicious swimmers menu , which adds a culinary touch to this unforgettable experience. In this way, Dolphin Playa del Carmen is a unique opportunity to live a charming and exciting time in the company of the most wonderful dolphins of the Riviera Maya, enjoying enriching activities and a paradisiacal environment in one of the most spectacular tourist destinations in Mexico.
Reserve in time. We will wait for you!
Activity details:
Dolphin Playa del Carmen operates on Monday, Wednesday, Thursday, Friday, Saturday and Sunday.
There are 3 schedules: 10:00 AM - 12:00 PM and 2:00 PM
Location: Chetumal-Pto Highway. Juárez Km. 503 + 200 El dorado Maroma Solidaridad Punta Maroma, 77710 Playa del Carmen, QR
You can buy three tickets (look in the included services to see what each one includes):
1. Dolphin Swim Adventure
2. Dolphin Encounter
3. Dolphin Royal Swim
Minors policy:
Infants from 1 to 5 years old and Minors up to 1.20m / 47.24in tall must complete the swimming experience accompanied by 2 paid adults. They will only be able to perform the behaviors of the dolphin encounter program.
Children from 6 to 12 years old with a height greater than 1.20m / 47.24 and a height less than 1.40m / 55.11in, can do the swimming experience accompanied by a paid adult.
Children 13 years old and older with a height of 1.40m / 55.11in or more must pay their ticket as an adult and will be able to swim alone.
Important information:
Additional $15 USD per companion for transportation and access to the beach club (includes access to the beach, use of lounge chairs and showers).
In Playa del Carmen, groups have a maximum of 10 people.
The use of life jackets is mandatory in all water programs.
For safety reasons, the use of cameras in the water is not permitted; professional photographs will be available for sale.
Additional Recommendations:
- Wear comfortable clothing and shoes
- For safety reasons, women who are 5 months or more pregnant are not allowed to participate in any of our water activities. Only in the Encuentro program can women with a pregnancy of less than 5 months participate, only if they are accompanied by another adult and once they have signed the responsibility form.
- It is important to arrive 30 minutes before your program, remember that before your swim with dolphins you will receive an orientation.
- Remember to use biodegradable sunscreen to take care of your skin, the environment and marine species.
- It is important to bring towels and cash for taxis, shopping, meals and souvenirs.
It includes
- Dolphin Encounter: 15 minutes of information and 30 minutes with the dolphins, Facilities (lockers, showers, lounge chairs and beach access). Behaviors: hug, hang target and handshake
- Dolphin Swim Adventure : 15 minutes of information and 40 minutes with the dolphins, use of beach club facilities (lockers, showers, lounge chairs and beach access). Behaviors: belly ride, boogie push, hand target, handshake and kiss
- Dolphin Royal Swim : 15 minutes of information and 50 minutes with the dolphins, use of beach club facilities (lockers, showers, lounge chairs and beach access). Behaviors: foot push, dorsal walk, hug, handshake, hand target and kiss
Doesn't include
- Dolphin Encounter: photos of your experience with the dolphins, food and drinks, transportation to or from this location. This service can be requested, at least 48 hours in advance, for a cost of $10 usd per person and other activities in Maroma
- Dolphin Swim Adventure: photos of your dolphin experience, drinks and food, round-trip ground transportation from Riviera Maya. This service can be requested, at least 48 hours in advance, for a cost of $10 usd per person for swimmers and 15 usd for companions and other activities in Maroma.
- Dolphin Royal Swim: photos of your dolphin experience, food and drinks, round-trip ground transportation from Riviera Maya. This service can be requested, at least 48 hours in advance, for a cost of $10 usd per person for swimmers and 15 usd for companions and other activities in Playa Maroma.
Departure time and place: 10:00 AM - 12:00 PM - 2:00 PM - Chetumal-Pto Highway. Juárez Km. 503 + 200 El dorado Maroma Solidaridad Punta Maroma, 77710 Playa del Carmen, QR
Return time: It depends on the schedule you choose - Chetumal-Pto Highway. Juárez Km. 503 + 200 El dorado Maroma Solidaridad Punta Maroma, 77710 Playa del Carmen, QR
- Cancellations with less than 15 days in advance and cases of "no show" of Confirmed reservations will not give rise to a refund.
- Any deduction or reimbursement due to complaints and claims must be made in mutual agreement between the company and the client provided that it had been informed by written during the provision of the service or 3 days after completion.
- Returns are made with a stipulated time of 15 business days, from the cancellation or breach of the service, by means of bank transfer, is It is necessary to provide the complete data for the account registration process in the bank.
- For cancellation or non-compliance by the client, a penalty of payment of the 30% on the contracted service.
- No refunds are made for services taken on seasonal dates high (Easter, June, July, August, December and January).
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